PATIENT RIGHTS AND RESPONSIBILITIES

 

1.1 Patient and Family Rights

• Equality in Service Utilization and Access to Service: It is your right to benefit from activities and preventive health services aimed at promoting healthy living within the framework of the principles of justice and fairness. It is your right to receive service regardless of your race, language, religion, sect, gender, sexual orientation, political views, philosophical beliefs, economic and social status.
• Right to Information: It is your right to receive information about all services you will receive from One Dose Health.
• Choosing and Changing the Institution: It is your right to choose or change the health institution from which you will receive service.
• Recognizing, Selecting and Changing Personnel: It is your right to learn, select and change the identities, duties and titles of doctors and all other healthcare personnel providing healthcare services.
• Right to Request Information: It is your right to request all kinds of information regarding your health condition verbally and in writing. In accordance with the open medical records policy, our patients have the right to access all their records regarding their diagnosis and treatment. Our patients are supported in terms of medical literacy and have the right to request an interpreter. Our patients have the right to request and receive an invoice for the price they will pay for the service they receive.
• Consent and Approval: It is your right to receive services within the framework of your approval after being informed about the services. Our patients have the right to be informed about their disease, treatment and treatment options, risks and benefits of treatment, and alternatives.
• Refusal and Termination: It is your right to refuse treatment or request that it be terminated. The doctor explains what may happen if our patients refuse the recommended treatment and records it in the patient’s clinical notes.
• Security: Respecting the patient’s privacy is essential. It is your right to receive health care in a safe and private environment.
• Fulfilling Religious Obligations: It is your right to fulfill your religious obligations within the framework of your health condition. It is your right to receive compassionate health care from our institution with respect, care and attention.
• Right to Comfort: It is your right to receive health services in an environment with sufficient light and no noise.
• Right to Apply, Complain and Sue: In case your rights are violated, it is your right to apply, complain and sue in any way within the framework of the legislation.
• Express Your Opinion: It is your right to express your opinions about the services provided.

1.2 Patient and Family Responsibilities

• In your application, we expect you to provide us with complete and accurate information about your health problems, past illnesses, treatments, medications you use, if any, and special information about your health.
• Our patients are responsible for the consequences of refusing treatment or not following their physician’s instructions.
• We expect you to be involved in the treatment plan and care decisions in terms of the effectiveness of the service provided, to comply with the decisions made, and to ask questions about issues that you think are unclear or that you are concerned about.
• We expect you to comply with the appointment date and time and to report any changes.
• We expect you to be aware that the services provided through this channel do not replace the physical health services provided, as required by the regulation.
• We expect you to avoid any efforts that will negatively affect the meeting during the health service delivery.

1. You may report any notifications related to patient rights, responsibilities, quality, and patient safety through our communication channels.
2. There may be matters related to quality and safety that you wish to communicate to the “Joint Commission International (JCI).” You can access detailed information regarding these notifications on the JCI website.